How can we help?

Contact us

Email [email protected]. Include your account email, what you were trying to do, and any error message. For connector issues, tell us which assistant you use. Please leave passwords, API keys, and access tokens out of your message.

Connect your assistant

Lightreel works with assistants that support remote MCP connectors. Add this server URL in your assistant’s connector settings:

https://api.lightreel.ai/mcp

Sign in to Lightreel on the consent page and select Allow. Find instructions for Claude, ChatGPT, Claude Code, and Codex on the API / MCP page.

Waiting for research?

Research can take a few minutes. Your assistant checks progress before returning the answer. If it stops checking, ask it to check the existing research again. Starting a new request may use additional credits.

If a connection expires, reconnect through your assistant’s settings. If the issue continues, email us with the approximate request time and any error message.

Billing and subscriptions

Use Manage subscription to review your plan or cancel. For billing questions or refund requests, email us from the address associated with your account.

Privacy and account requests

For account deletion, data access, or privacy questions, email [email protected]. We may need to verify that the account is yours before making changes. See our Privacy Policy.

Disconnect Lightreel in your assistant’s connector settings to stop that connection. Disconnecting a connector does not itself cancel your subscription or delete your Lightreel account.

Building with the API?

See the API documentation for request examples, authentication, and error handling.